For local deliveries:
We offer free delivery for purchases over $450, otherwise purchases under $450 will include a delivery fee of $100 for most areas of Hong Kong. Delivery will be within 2-3 days of your purchase. Delivery time-slots are either before 6pm, or 6pm-10pm. Please note: once we lock in a time slot with you, a failed delivery (because no one is able to sign off the receipt of our parcel), will incur an additional delivery charge of $138 on our return trip.
We cannot deliver to anywhere that is vehicle restricted, with the exception of Discovery Bay and Ma Wan. The latter 2 locations, along with Tung Chung, has flat fee of $100 delivery cost regardless of the purchase amount.
Most importantly, if you're hosting a party, or have an important gift that MUST be delivered on a certain day, please make sure you place the order earlier and designate a delivery date a few days before your event.
Buildings without lift or product can only access through staircases HKD$50 per floor up to 8 floors.
A lot of our products are fragile, therefore we do not accept returns.
If you wish to cancel your order after you have paid, there is a 6% (of the total purchase amount) transactional refund fee. More importantly, if we have already dispatched your order, there will be a cancellation fee of $138.